Salesforce Certified Service Cloud Consultant Experience

Added one more certification in my list, its one of the known logic based certification, I was nervous when I was giving the certification, you need to have in depth knowledge of Sevice cloud implementation in Salesforce, its all about how a consultant can implement Service cloud at its best in Salesforce.

click here to know more about certification. There are 60 questions on the exam and you need a 68% to pass. Here is the study guide summer'15

I personally recomment these blogs as well

Jeff Douglas Blog (One of my favourites)
How to Study for the Salesforce Service Cloud Consultant Exam

Here is a list of key points to look into before appearing in exam :

1. Knowledge-base technology

2. Email to Case

3. Live Agent

4. Social Contact Centers

5. Milestone & Entitlements

6. Communities

7. Articles

8. Cases (360 degree knowledge)

9. Search Results

10. Service Contract

Other then above you should have Call center knowledge, how to collaborate in between agents and why a consultant should recomment a call center for knowledge and article. Here is a tip sheet that can help.

As I shared a video in Sales Cloud Certification blog, here is the another that will help you in Service Cloud Certification, other then these if you have partner portal access then please do watch Service cloud related videos in it.

You can also go through the flashcard available on cram.com for practice.

If you are done with all these then for sure you are gonna do well in the exam, all the very best.
Thanks

Get Current Geolocation in Salesforce using Geolocation API

Recently was trying to fetch the current location of mine in salesforce, most of the time people use google api's for it, but just dig in a bit and found something way too easy and way too awesome to use, the best part is you can utilize the javascript code without referring any further libraries.

Here I got the example of using geolocation API, this document is the specification defines an API that provides scripted access to geographical location information associated with the hosting device.

here is the sample code that they shared

So to implement this thing I want to check weather it work on normally on Salesforce or not, So I created a detail button on Account to check the code. I created a geolocation type field on Account object, and created a detail button on it adn added it to the layout.

Here is the detail page button "Check-in" and "Geolocation" field, just click on check-in button you will the current geolocation, to know more about the geolocation field click here

Here is the code of the check-in detail button, please put Behavior as Execute JavaScript of the detail button.

1:  {  
2:    !requireScript("/soap/ajax/26.0/connection.js")  
3:  }  
4:  navigator.geolocation.getCurrentPosition(function(position) {  
5:    var longitude = position.coords.longitude;  
6:    var latitude = position.coords.latitude;  
7:    var account = new sforce.SObject("Account");  
8:    account.id = '{!Account.Id}';  
9:    account.Geolocation__Latitude__s = latitude;  
11:   account.Geolocation__Longitude__s = longitude;  
12:   var result = sforce.connection.update([account]);  
13:   if (result[0].getBoolean("success")) {  
14:        alert('Account updated successfully');  
15:        window.location.reload();  
16:   } else {  
17:       alert('Error : ' + result);  
18:   }  
19: });  

Just try above code, it works like charm. Happy to answer any query.
Hope this will help someone.

Happy coding!!

Bootstrap Datepicker for Salesforce1, Google Chrome and Firefox mozilla

Was working on something and got a change for implemtation which should work with Google chrome, Salesforce1 and firefox mozilla as well, with chrome it starts working normally without any modifications, but not in firefox mozilla, I have added comments in the code where I am referring libraries to make datepicker to work in Mozilla.

this is how bootstrap datepicker looks in chrome

This is how it looks in Firefox mozilla

And now in datepicker Salesforce1

Here is the code of the above datepicker

1:  <apex:page showHeader="false" sidebar="false" docType="html-5.0" standardStylesheets="false" applyBodyTag="false" applyHtmlTag="false">  
2:      <html lang="en">  
3:        <head>  
4:          <meta charset="utf-8"></meta>  
5:          <meta name="viewport" content="width=device-width, initial-scale=1"></meta>  
6:          <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.5/css/bootstrap.min.css"></link>  
7:          <!-- script for mozilla without these datepicker will work in chrome but not in mozilla-->  
8:          <script src="https://cdn.jsdelivr.net/webshim/1.14.5/polyfiller.js"></script>  
9:          <script src="https://ajax.googleapis.com/ajax/libs/jquery/2.1.0/jquery.min.js"></script>  
10:          <script type="text/javascript">  
11:            webshims.setOptions('forms-ext', {types: 'date'});  
12:            webshims.polyfill('forms forms-ext');  
13:          </script>  
14:        </head>  
15:        <body>  
16:          <div class="panel-body">  
17:            <div class="form-group" ng-hide="hideformobile">  
18:              <div class="col-xs-12 form-group input-append datepicker">  
19:                <label>Datepicker</label>  
20:                <input type="date" id="mydate" size="16" class="form-control"></input>  
21:              </div>  
22:            </div>  
23:          </div>  
24:        </body>  
25:      </html>   
26:    </apex:page>  

Felt like posting it, as datepicker can take time to implement as it took mine, it works awesome on Salesforce1.

Thanks Happy coding!!